1. Account Policy
• Users must maintain account confidentiality
• All activities under the account are user’s responsibility
2. Product & Pricing Policy
• Products subject to availability
• Prices may change without notice
• We may limit or discontinue products anytime
3. Order Policy
• Orders confirmed after payment or COD verification
• Orders may be canceled due to stock issues or suspicious activity
4. COD Policy
• COD orders may require verification
• Repeated order refusal may lead to account restriction
5. Shipping Policy
• Delivery timelines are estimated
• Not responsible for courier delays after dispatch
6. Return & Exchange Policy
• Returns within 2 days for unused items with tags
• Sale items may not be eligible
• Items must pass quality check
7. Damage & Defect Policy
• Report within 48 hours of delivery
• Unboxing photo/video proof required
• Claims without proof may be rejected
8. Refund Policy
• Refund processed after product inspection
• Timeline depends on payment method
9. Cancellation Policy
• Allowed only before dispatch
• Not allowed after shipping
10. Intellectual Property Policy
• All content is company-owned
• Copying or reuse is prohibited
11. User Conduct Policy
• No fraud, misuse, or illegal activity allowed
• Violations may lead to suspension or legal action
12. Third-Party Services Policy
• Payment and logistics handled by external providers
• We are not responsible for their failures
13. Liability Policy
• Not liable for indirect or consequential damages
14. Legal & Jurisdiction Policy
• Governed by Indian law
• If your business is registered in another city, replace Ahmedabad with your actual registered city. If your business is in Ahmedabad, you can leave it.
Optional Business Strategy Policies
Strict Policy (Anti-Fraud)
• No returns on sale items
• Mandatory unboxing proof
• COD abuse leads to ban
Customer-Friendly Policy (Growth Focus)
• Easy 2 day returns
• Fast refunds and support
